In what situation would the board conduct a complaint review?

The board conducts a complaint review when a complaint has been dismissed to ensure that all concerns are addressed appropriately and thoroughly. Even if a complaint does not lead to a finding of fault or wrongdoing, the review process may still assess the reasons for the dismissal. This is crucial for maintaining transparency within the regulatory process and upholding the standards expected of certificate holders. By reviewing dismissed complaints, the board can identify trends or recurring issues that may need addressing, which ultimately supports the integrity of the certification process.

In this context, the other choices do not align with the specific conditions under which a review would be warranted. Falsely accused certificate holders may require different types of response strategies but do not constitute an automatic trigger for a board review. Similarly, a request for a public forum does not imply that a complaint necessitates review, nor is the gathering of a certain number of complaints a stipulated condition for initiating a review process. Each of these scenarios serves different procedural routes, diverging from the specific need to scrutinize dismissed complaints directly.