What action shall division staff take regarding complaints related to an applicant's certification?

The action that division staff must take regarding complaints related to an applicant's certification is to advise the board of any complaints. This process ensures that complaints are handled at an appropriate level and allows for a thorough review and consideration by the board, which is responsible for oversight of certification matters.

By informing the board, division staff facilitate a structured approach to handling complaints, enabling a consistent and fair evaluation of the issues raised. This also aligns with the principles of transparency and accountability within the certification process, as the board can decide on the necessary actions or investigations required based on the severity or nature of the complaints.

This procedural step is crucial because it establishes a clear line of communication between the division staff and the board, ensuring that all relevant information is available for decision-making. The proper handling of complaints protects the integrity of the certification process and upholds the standards expected of certified legal document preparers in Arizona.