What is a request for review in the context of complaints?

The concept of a request for review in the context of complaints is primarily focused on the formal process individuals can engage in when they believe that their concerns have not been adequately addressed. When a complaint is dismissed by a division director, the individual may feel that their issue warrants further consideration. Therefore, a request for review serves as a formal appeal to challenge that dismissal, effectively seeking a higher level of scrutiny or a second opinion regarding the complaint's merits.

This process ensures that individuals have a mechanism to voice their dissatisfaction with the initial handling of their complaint and that their concerns are not overlooked. It is a critical part of maintaining accountability and transparency within the complaint resolution system, allowing for a structured means to ensure fairness in how complaints are evaluated and resolved.